Supporting Atomsmith > Technical FAQ

Technical FAQ

Q: What's the recommended screen resolution to run the Atomsmith Classroom?

A: We recommend running at a screen width of at least 1280 pixels (e.g., 1280 x 800, which is the most common laptop resolution today). You can run at 1024 x 768 if you don't mind clicking often to bringing different windows to the front. For more information about other technical requirements, click here.


Q: Can The Atomsmith Classroom be installed on a file server?

A: Yes. The Atomsmith Classroom runs fine when it is run from a common file server. The most significant i/o occurs when the program starts. Once a classroom of copies are up and running, the i/o demands are small and intermittent.


Q: I am having trouble copying the Model Window image into the Windows clipboard. Is there a way to make this work?

A: In Windows 7 and Windows Vista, there is an incompatibility between the Windows "Aero" theme and OpenGL, which is the 3D graphics library used to render atoms and molecules in the Model Window. To fix the problem in copying to the clipboard, turn off the Windows Aero theme before running Atomsmith.


Q: Can The Atomsmith Classroom be installed on multiple machines by running a script?

A: Yes. If you are licensed to run multiple copies, contact Bitwixt Support and we'll send you a sample script.


Q: I have an interactive white board in my room. Are there any issues that I should be aware of when using the software with it?

A: The Atomsmith Classroom works great with interactive white boards. There are no special configuration issues.


Q: Does a license include software updates?

A: Yes. There is not a charge for updates. When updates are available, licensees receive an email notifying them of software updates and improvements. If you are interested in those updates, simply notify Bitwixt Support and the new version of Atomsmith will be made available to you.


Q: What to do if you receive a message about a "Blocked Plug-in" when trying to view a YouTube video?

A: The version of Adobe Flash needs to be updated.





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